When using this site you must agree to these terms & conditions of use. If you do not agree to these terms, please do not continue.

Onlineplumbingsupplies.com, a division of Davant Products Ltd, reserves the right to modify alter or update these terms of use at any time. I agree to be bound by such changes alterations or updates on all visits.

Order Acknowledgment and Processing

All orders are acknowledged via email. Payment is accepted by credit/dept/charge card. Cards will not be charged until the order has been processed and the goods have been shipped.

Onlineplumbingsupplies.com, a division of Davant products Ltd, reserves the right, prior to acknowledgement to refuse an order or any part thereof, or to request further information to enable the order to be processed.

Cancellation of Orders

Order cancellations require an order cancellation number which will be issued and acknowledged via email. To cancel orders please e-mail: cancellations@onlineplumbingsupplies.com. Orders will only be cancelled once this number is issued, and any claims that an order was cancelled will not be acknowledged unless the cancellation number is quoted. All returned goods will be subject to the Returns Policy.

Returns Policy

All goods must be returned within 7 days in accordance with the Distance Selling Regulations to avoid a restocking charge.

Damaged Goods

Any returned goods received damaged will be subject to a charge being made to cover cost the cost of replacement.

Delivery of Goods

The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be made in part or whole depending on availability. Changes to the delivery address made by the purchaser once the goods have been dispatched by the delivery company will incur an additional charge.

If an item is damaged in transit, make a note of the item on the delivery paperwork and e-mail customer.services@onlineplumbingsupplies.com with the details. Do not refuse delivery unless every item is damaged. If you refuse a delivery with undamaged items, you will be charged for the return and the redelivery of those items.

Delivery dates are approximate and not the essence of the agreement. Do not arrange for the items to be installed until after they have been received and checked for damage.

Should an item not be available within 14 days after placement of order the customer will be informed and given the opportunity to cancel.

In certain circumstances where large bulky items are ordered for delivery to very remote locations there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.

The delivery will be made by a single driver, if the items you have ordered are heavy please ensure that an able bodied person is available. For Health and Safety reasons the driver cannot carry heavy items.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver cannot drop at your door you will be charged the actual delivery costs and collection fees.

Without prejudice to the statutory rights afforded to consumers under UK law, Onlineplumbingsupplies.com a division of Davant products Ltd., accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of God, civil commotion, riots, flood, drought, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.

In such case Onlineplumbingsupplies.com, a division of Davant products Ltd., will not process any payment or will immediately refund any payment made in full.

Errors in Pricing

In the event that there is a pricing error on the website then Onlineplumbingsupplies.com a division of Davant Products Ltd will not be bound to honour any orders made at that price.

Disclaimers and Limitations on Onlineplumbingsupplies.com

Disclaimers and Limitations on Onlineplumbingsupplies.com’s a division of Davant products Ltd., liability without prejudice to statutory rights afforded to purchasers of our product ranges, the information and materials contained in this site, Including, without limitation, text, graphics, and links, are provided On an "as is" basis with no warranty, and in particular, Onlineplumbingsupplies.com a division of Davant Products Ltd., does not represent or warrant that information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information can be subject to change without notice. Products purchased from Onlineplumbingsupplies.com a division of Davant Products Ltd., and related services, which are provided by Onlineplumbingsupplies.com, are warranted in accordance with law, and nothing herein is to be taken to exclude or restrict any rights, which applicable law grants to consumers in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given by their manufacturers. Directly such warranties etc are not enforceable against Onlineplumbingsupplies.com, but only against the person giving them.

Davant Products Ltd staff are instructed not to give any form of technical direction. If you have a technical query it should be directed to a suitably qualified professional, i.e. a Corgi registered gas installer or a member of the institute of plumbing.

You agree that any advice given by a member of Davant Products Ltd will not be relied upon without verification with a suitably qualified professional. Davant Products Ltd accepts no responsibility for any damage caused by your reliance on any such advice, except as provided above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are hereby excluded to the maximum extent permitted by law.

Davant Products ltd., accepts no liability for any indirect or consequential loss unless such a Loss arises from the negligence of Onlineplumbingsupplies.com Website.

Faulty Goods - Returns Policy

All products supplied by Onlineplumbingsupplies.com come with the original manufacturers guarantee. We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with Onlineplumbingsupplies.com.

In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturer's after sales team, to speed up the process so you can make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide we will endeavour to resolve any problems for you.

We will arrange for a repair or refund the cost of the goods and the delivery charge for all faulty goods notified to us within 7 days of delivery.

Please contact returns@onlineplumbingsupplies.com to discuss any problems. All returns are examined and tested, if the item proves not to be faulty only the product value is refundable.

You will be charged the actual cost of the delivery and the collection. For examples of actual costs e-mail returns@onlineplumbingsupplies.com.

If the product has been installed and used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you.

To arrange a return email returns@onlineplumbingsupplies.com .

Returns Form & Returns Number - Returns Policy

Returns must be made with a completed returns form. These can be obtained from the website if you cannot find one in the box with your delivery.

You must e-mail returns@onlineplumbingsupplies.com and request a returns number and form.

I agree that if I send a return to you without a returns form and a returns number I will pay a £10 administration fee to cover the extra work involved in processing your return.

Checking Deliveries for Shortages Notifying

I agree to examine the delivery and report any missing items within 5 working days of delivery. Davant will not accept liability for any shortages if they are not reported within this period.

A notify deliveries@onlineplumbingsupplies.com for carrier & distribution damage. (Please note that the following applies to carrier damage, which is not visible. It does not apply to faulty goods, you are allowed a reasonable period to examine goods for faults after delivery).

For small item deliveries that arrive with carriers you agree to thoroughly check the goods for visual external damage as soon as possible and notify us of any damage within 5 working days of the delivery. If the package looks damaged then sign the paperwork with the word "damaged" but please be aware the carrier will not wait for you to check the items thoroughly. If we are not notified of damage within 5 working days we are unable to claim from either the manufacturer or the carrier. You agree to compensate us in full for any losses we suffer as a result of your failure to notify us within 5 working days.

For large deliveries that arrive on pallets I agree to check the goods for visible transit damage before signing the Drivers delivery note. If I sign for the goods, even if I write the words "Unchecked" or similar on the delivery note, then I’m accepting that the goods arrived without obvious external damage to the packaging and later claims for carrier damage will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and e-mail orders@onlineplumbingsupplies.com with the details as soon as possible.

If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to compensate us in full for any losses we suffer as a result of you accepting goods and signing a delivery note without checking the goods for carrier damage.

To Arrange the Return Delivery With onlineplumbingsupplies.com e-mail returns@onlineplumbingsupplies.com.

Returns Policy - Changed Your Mind

If you change your mind about the product when you receive it you can return it at any time within 7 days for a full refund of the product cost. (30 days for products backed by our 100% satisfaction guarantee).
It is your responsibility to ensure that returned goods reach us in good condition.
They should be packed and sent to:

Online Plumbing Supplies.com
9-11 Lower Road Trading Estate,
Ledbury, Herefordshire,
HR8 2DJ

Fax 01531 636638

Online Plumbing Supplies is a division of Davant Products Limited.